Returns Policy

Introduction

Thank you for shopping with us, if you are not satisfied with your purchase we are here to help.

Returns Policy

Orders may be returned within 30 days of the date of purchase for refund, store credit or exchange.
When returning items please include proof of purchase.
Returns will be processed within 7 days.

Shipping Costs

Shipping costs for returns are covered by us, a pre-paid shipping label will be provided to you.

Exceptions

The following items do not qualify for returns: items marked as final sale.

What Countries Can I Process Returns From?

The return policy applies to the following countries: Germany.

Contact Us

If you have any questions, please contact customer service.
Email us at: onlineshop@celalgueltekin.de
All returns must be shipped to the following address:
Gültekin Shoes GmbH
Attention: Customer Service
Lise-Meitner-Straße 39-41
Berlin, Berlin, 10589
DE

Last Updated:  07/28/2023